Question 1

What is LinkLifts?

Accepted Answer

LinkLifts is a personalised transport and social activity access service designed to enhance mobility and social engagement for the elderly and those with mobility issues. We book users with reliable, local, on-demand transport; tailored to their individual needs. We also facilitate access to a wide range of social activities.

Question 2

How does LinkLifts work?

Accepted Answer

Users or their caregivers can book transportation through our easy-to-use platform by phone calling our phone line. We will confirm your details and will book your transport with our local partners, before confirming the details back to you. We also provide personalised recommendations for social activities based on the user's interests and assist in the booking process for these events.

Question 3

How do I sign up for LinkLifts?

Accepted Answer

Signing up is simple! Visit our website and click on "Sign Up," or give us a call at 0800 048 7042. We'll guide you through the registration process and help you choose the plan that best fits your needs.

Question 4

Can I change or cancel my subscription plan?

Accepted Answer

Absolutely. You can upgrade, downgrade, or cancel your subscription at any time with no additional fees. Changes can be made through your online account settings or by contacting our customer support team.

Question 5

How are the drivers and transportation options vetted?

Accepted Answer

Safety and reliability are our top priorities. All transportation providers undergo a rigorous screening process, including background checks, vehicle safety inspections, and training to accommodate special mobility needs.

Question 6

What types of social activities can LinkLifts help me access?

Accepted Answer

From cultural events and exercise classes to social meet-ups, lunches, coffee mornings, arts & crafts, educational workshops and more, we offer access to a wide variety of activities. Our goal is to cater to diverse interests and encourage community engagement among our users.

Question 7

Is LinkLifts accessible to those with significant mobility challenges?

Accepted Answer

Yes. We ensure that transportation options can accommodate various mobility aids, including wheelchairs and walkers. Please specify your needs when booking, and we'll take care of the rest.

Question 8

How does LinkLifts ensure user satisfaction and safety?

Accepted Answer

We closely monitor service quality and user feedback to continually improve our offerings. Our support team is available for assistance during service hours.

Question 9

Can family members or caregivers manage bookings on behalf of a user?

Accepted Answer

Yes, family members or caregivers can create an account to manage bookings and view trip histories on behalf of the user, ensuring ease of use and peace of mind for all involved.

Frequently asked questions